Case: Information Management at Homestyles Hotels. This can be found on page225 in the textbook. See attached organization chart.
This case takes a “horizontal” slice through a number of coexistent issues. As a result, the challenge is “knowing where to start” – just as it is in real organizations – and this requires detective work.
As a precursor to answering the discussion questions found at the end of the case, it is a good idea for you to articulate the key Business challenges facing Homestyle. For example: It was impossible for the company to provide a consistent “look and feel” to their services. List them out. At least six (6) more can be found.
Now, articulate the key IT challenges facing Homestyle. For example: Each individual hotel operated as its own little fiefdom with its own collection of hardware and software – some state-of-the-art and some outrageously outdated. List them out. At least six (6) more can be found.
Discussion Questions:
1.Does it make good business sense to integrate across the different lines of business represented by Lifestyle Resorts and Home-Away Hotels? What exactly would you integrate (beyond financial information) and why?
2.Outline a process for Homestyle to follow in order to decide between the two software options (i.e., HC and CR)? What selection criteria would you use? Who should make the decision?
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