One of the leading worldwide business process outsourcing (BPO) provider is PeopleSupport, Incorporated. And behind this global achievement is the very successful entrepreneur, Lance Rosenzweig, founder, director and the CEO of the company. I chose him because of his valuable contributions to outsourced web-based client services and his positive outlook and sensitivity to the needs of his target market, the customers. He cares and values them greatly and focuses in developing and finding resolutions for customer management services. This I admire so much on an entrepreneur, one that truly values customer service by heart.
There are a lot of skills and traits necessary to be triumphant in one’s venture. An entrepreneurial character must be resourceful and flexible to the requirements of his target end-users or consumers. Lance Rosenzweig has this in single package. He is well-versed problem-solver, timely innovator, customer-focused businessman, positive-thinker and an open-minded leader. He was able to see the potential of the company when he broadened PeopleSupport’s service to more comprehensive customer relationship management such as call centers.
He showcased his innovativeness when he switched the sales focus of the company from online agencies to large enterprise clients. One of his advices to new entrepreneurs is to build businesses that exceedingly matters to customers which demonstrates his passion to customer service. He believes that the exit of one’s success is far later than he can imagine. And lastly, he was vastly open to opportunities when he ventured into overseas contacts by considerably cutting the cost structure by opening contact centers in the Philippines and Costa Rica.
With this open-minded decision, the company continues to grow and profit without funding additional capital. These characters and behaviors are indeed the ingredients of a successful entrepreneur. Lance Rosenzweig, the CEO and founder of PeopleSupport, Incorporated, has this in single package.
Capital IQ (2006). Businessweek’s Hot Growth Companies, Hot Growth Special Report 2006 14. Retrieved October 5, 2008 from http://www. businessweek. com/hot_growth/2006/ company/14. htm Forbes. com LLC (2008). Lance Rosenzweig. Retrieved October 5, 2008 from http://people. forbes. com/profile/lance-rosenzweig/62862
Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.
You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.Read more
Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.Read more
Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.Read more
Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.Read more
By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.Read more