Among the tools (e.g., graphics tools, knowledge-based tools, etc.) that the author discussed in the textbook, determine the type of tool that you would use for process improvement framework (a. Flowcharting the process to understand it better b. Collecting data to assess the current performance, c. Identifying areas where the process could be fundamentally improved, d. Changing the process to implement improvement ideas, e. Checking the impact of improvement efforts, f. Making the improvements part of the standard way of doing business).
Next, determine the type of tool you would use for problem solving framework (a. Document the scope of the problem b. Identify the root causes c. Select, implement, and standardize corrections) Justify your response.
Remarks: The response must be detailed and answer the primary question and subpart of the primary question. Write clearly and concisely about business process improvement using proper grammar and writing mechanics. You must use APA format and cite (2) references.
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