Case Study 1: Examining Emotions, Attitudes, and Job Satisfaction
Emotional Intelligence (EI) focuses on understanding the emotions and attitudes of others. To manage relationships effectively, we need to not only understand ourselves, but also increase what we know about others. EI emphasizes four key competencies for leadership success: Self-awareness–the ability to understand our own emotions and how they impact others Social awareness–the ability to understand the emotions of others Self-management–the ability to think […]