BestBuy case study
In pursuit of the new model, the company was making efforts but struggling to shift their focus on marketing operation from selling products to customers (product-out approach) to addressing customer needs (market-in approach) while still leveraging its scale merit in merchandising. Before customer- eccentricity model, Busty was a merchant driven company. Merchant organization primarily had responsibilities for buying, pricing, assorting, and managing Inventory planning (Ala, […]