When I first began my design agency, I couldn’t fall asleep without thinking about the first hour of the next morning. Being a growing agency while trying to manage safe team growth and internal administrative work meant that we were solely focused on giving our clients the very best service and getting their projects delivered on time, every time. Doing these things was standard operating procedure. Related:  After […]

The Human Side of Management Assignment Repairing Jobs That Fail to Satisfy Learning Goals Companies often divide up work as a way to improve efficiency, but specialisation can lead to negative consequences. DrainFlow is a company that has effectively used specialisation to reduce costs relative to its competitors’ costs for years, but rising customer complaints suggest the firm’s strong position may be slipping. After reading […]

The customer service industry has become a great point of focus due to the emergent market factors including liberalization, increase in competition, and the increased growth in population. The service industry commands a substantial share of the market though the value of the customers to the business is often overlooked. It is therefore essential to develop a real time customer intelligence so as to be […]

M3- how sales techniques and good customer service have evolved in the organization Sales techniques and good customer service have changed so much that customers are getting the right support they need with the product. In the last few years, Currys did not train its staff to a high level of standard but now it is expected that when a customer directly goes into a […]

On the Sunday of Labor Day weekend, I received an email from a customer asking if we could ship out a monogrammed writing portfolio for a last minute thank you gift for the officiator of his wedding. Most companies may think it is more than good enough just to answer the email on that Sunday. Some may think that answering the email and actually being […]

Running head: On-Time Technology Products Complaint On-Time Technology Products Complaint Kaplan University AB221 Customer Service Tina Engle March 30, 2011 On-Time Technology Products Complaint On-Time Technology Products (OTTP) sells products related to time, and Mark MacGibson is the new President of OTTP. OTTP has seldom had any customer complaints because the companies top priority is customer service. Mary Graff, the supervisor for the Customer Service […]

It seems Target has a better brand image than other retailers. For example, Wal-Mart has a bad reputation for mistreating its employees and bad customer service. On the other hand, Target is better at managing employees and gives shopper a much better shopping environment as well as service. Also, it seems Target is popular among house owners, women, and family. Size wise, Target is the […]

There are many statistics floating around when it comes to social media, and with any time they continue to reflect the change to the evolution of social media space which is as fluid as our culture. However, for those of you who have been paying attention, it does become clear that social media has led to the foundation in the way businesses and brands connect […]

Know how consistent and reliable customer service contributes to customer satisfaction. Customers want to rely on good customer service. Needing regular information all the time will lead difficulties. If you are an external customer so you won’t use a supplier every time that provides you with poor goods or a careless service. Constant and Reliable Customer Service: – Always good and smart business makes sure that the same […]

Lifetime Value For Unsatisfied, Satisfied, And Highly Satisfied Customers. The story of Starbucks ‘ transformation from a small independent coffee shop tucked away in a corner of Seattle’s Pike Place Market to a cultural phenomenon pning the globe is legendary. A number of factors have been attributed to the success – one being a keen understanding of its patrons. There are multiple methods used to […]