Abstract: This case discusses the customer service initiatives of LL Bean, Inc, a US-based multichannel retailer. LL Bean had evolved from being a mail order company selling hunting boots into a leading international retailer selling apparels, home furnishings and outdoor equipment. Its endeavor was to deliver quality products at reasonable prices and offer excellent customer service to customers. In its 98-year long history, the company […]

I have been instructed to produce a detailed manual based on Customer service within a company of my choice. I have chosen McDonalds Restaurant as it has very good customer service which the majority of large recognized companies lack. During this manual I will be engaged in observation by doing research via interviews with staff and managers, internet websites, books or handouts based on McDonalds, […]

Please email me for any questions. Thankful for your patience and support. A) B) For this assignment, my audience is the company’s staff. These people are my subordinates and run the company that I’m In charge of, furthermore, they make sure company affairs are settled and there are no unresolved disputes. I have addressed my audience with a professional approach, I keep them updated by […]

Starbucks: Delivering Customer Service Christine Day, Starbuck’s senior vice president of administration in North America, believes recent market research indicates customers are not satisfied with Starbuck’s customer service. To address this concern, she is proposing to invest $40 million to increase store hours in order to reduce customer wait times. Day believes there is a direct correlation between customer wait times and their overall satisfaction […]

“Treat them mean, keep them keen” couldn’t be further from the truth when it comes to customer service and customer loyalty.  to a growing or established company’s bottom line —  that drives profits and allows companies to compete against rivals with more funding and resources in their pocket. Why customer service matters 1. It’s how you’re remembered. When your product or service has reached the end of […]

Case Study unit 354 Monitor and Solve Customer Service Problems Business problems can come In all shape and sizes as they can be very different from one another they require many different approaches to resolve them. Some may even cause wider- spreading problems which disrupt the whole business. But they will all require some aspect of decision making and a variety of approaches can be […]

I would like to open my discussion with a brief introduction of the organization I work for: Swatchgroup. It is the largest watch manufacture in the world with 22 individual watch brands under group. Each brand operates relatively independently in term of product design, manufactory (Few rely on group resource for mass production, e. g. : Swatch), retailing, sales, marketing and finance. Therefore, I will […]

Unit 1 Assessment Assessment You should use this file to complete your Assessment. • The first thing you need to do is save a copy of this document, either onto your computer or a USB drive • Then work through your Assessment, remembering to save your work regularly • When you’ve finished, print out a copy to keep for reference • Then, go to www. […]

It also highlights the research findings on customer behavior patterns and their definition of good service, which will guide the bank in offering the same to the customers. Type of Research- Descriptive Type of sampling- Random Data Collection Method- Questionnaire Sample Size- 50 Analysis Techniques Used: Frequency Distribution Cross Tabulation Graphs and Charts Chapter I Introduction and overview of the Banking Industry Introduction Banking Industry […]

In today’s world, we are Just about everything is more convenient and accessible due to advances of technology across almost all sectors. Technology seems more efficient and advantageous in our daily living and processing things gets more easier and improves our works and do more productive in developing of our lives. Technological advances create higher profit, fast access to information, increases communication and speed up […]