REAL CUSTOMER SERVICE PROBLEM This essay outlines what customer service really is and what are the problems associated with it. To understand these problems let us first understand how to define Customer service. Customer service is that process by which a company provides services, provisions to its customers during a purchase, after the purchase is done and even prior to the purchase. How important a […]

Although hotels vary in using their strategies for a training program, they share the same goals of improving their system, sustain high quality customer service and established profitability through effective training program for their employees. There are lot of great benefits in effecting comprehensive employees training program. Company enrichment is guaranteed in having set of knowledgeable and well trained employee that can work under minimal […]

Exceptional customer service results in greater customer retention, which in turn results in higher profitability. Customer loyalty is a major contributor to sustainable profit growth. To achieve success, you must make superior service second nature of your organization. A seamless integration of all components in the service-profit chain – employee satisfaction, value creation, customer satisfaction, customer loyalty, and profit and growth – links all the […]

The organization of interest for the study will be referred to as the Administration is the federal government agency responsible for administering social insurance programs (retirement benefits, survivors’ benefits, supplemental security income, and disability benefits) in the United States and abroad. The Administration presently employs over 65,000 employees and has 1,500 Field Offices (FO), seven Program Service Centers (PSC), and one data operations center in […]

ABC Analysis explores or evaluates relationship of antecedents, behavior and consequences. The ABC system provides information to improve the management and operation of ongoing activities. The goal of ABC should be to increase the value of the products or services provided to customers and to increase company profits by providing higher quality or added value to customers at the lowest possible costs (Stock and Lambert, […]

In today’s world, we are Just about everything is more convenient and accessible due to advances of technology across almost all sectors. Technology seems more efficient and advantageous in our daily living and processing things gets more easier and improves our works and do more productive in developing of our lives. Technological advances create higher profit, fast access to information, increases communication and speed up […]

Hill’s Automotive, Inc. Hill’s AutomotiveInc. , is an aftermarket producer and distributor of automotive replacement parts. The business slowly expanded which began as a supplier of hard-to-get auto air-conditioning units for classic cars and hot rods. The firm has limited manufacturing capability but a state-of-the-art MRP system and extensive inventory and assembly facilities. Components are purchased, assembled and repackaged. Profits have fallen considerably. In addition, […]

MAR1011 WK8 HOMWRK Class Discussion (30 points) This week’s discussion focuses retail distribution strategies. You will have the opportunity to analyze traditional and non-traditional retail strategies. Please respond to the following prompt in the class discussion section of your online course: 1. How would you classify Wal-Mart in terms of position on the wheel of retailing versus that of an off-price retailer? Individual Work (35 […]

The operating environment of businesses is presently crowded by lots of dynamism. Firms are faced by a major dilemma of remaining viable by maintaining profitability while at the same time addressing unpleasant performances. For most firms, the previous two or so years have been very tough, courtesy of the global financial meltdown. Many firms are looking for mechanisms or remaining relevant under this strenuous operating […]

I would like to acknowledge the following people for their support and assistance with this internship . From the Lotte Mart Phu Tho, first of all, I want to express my deep gratitude to thank my immediate supervisor. Ms. Trinh Thi Mai, her remarkable supervision of my internship. Her patience for allowing me to work at Customer Service department. I also thanks to Ms. Dang […]