1.0 Background to the Research One of the known advantages of electronic commerce since its emergence over the past decade is that it has been a revolutionary tool that has transformed global trade as well as B2C and C2B relationships. Indeed, to a noteworthy extent, e-commerce can be said to be part of everyday life because of its importance in buying and selling as well […]

Customer service and satisfaction is one of the most important factors within maintaining a strong image in a working attraction such as Thorpe Park. If a customer is treated with respect upon arrival and is pleased with how an employee dealt with them (ranging from emergencies to questions regarding the attraction and its attractions) then there is a large chance that they will return due […]

The South African transport industry is one that is changing. In terms of Customer service there are certain companies that are excelling and are able to provide service that gains them a greater measure of customer satisfaction. Good customer service is an integral part of any business or organization. The process of managing stock, warehouse inventory, and freight transportation is at the heart of logistics. […]