Customer expectations are very important because depending on their satisfaction, they are more likely to return for service or refer other customers. The company needs knowledge if satisfaction is rising and which are the areas in which customers are satisfied so the company can continue with that same service. There needs to be an observation when customer’s satisfaction level is changing since it affects their […]

What do you expect? A teacher’s high or low expectations can wield a profound influence on students. What is the first thing that happens on the first day of school when your new students take their seats? Usually it’s the first impressions that come into your mind as you eye-up each student that walks into your classroom: “This girl looks happy to be in school, […]

Compare and contrast the presentation of Pip, Magwitch, Miss Havisham and Estella in the opening chapter of Great Expectation Compare and contrast the presentation of Pip, Magwitch, Miss Havisham and Estella in the opening chapters of ‘Great Expectations’. Explain which characters you feel sympathy for and why? ‘Great Expectations’ written by Charles Dickens is a classic Victorian novel and is often regarded as the author’s […]

Mounia RBIHA SSK1204 Social Expectations and Identity Development 1 The task that the individual is confronted to during his adolescence is to get socialized. Adolescents are strongly requested to deal with socialization. During this process, the adolescent encounters all the society’s demands and standards. The challenge that remains at that stage for the adolescent is to form his own place in the society where he […]

Gender Expectations As far as anyone is concerned, boys and girls have always been different. From the well-known immaturity of a boy and the maturity of a girl to the actual differentiation of sex, it is obvious the difference between the two. Masculinity vs. femininity, the learning process when growing up, and responsibilities are the differences the stories “Boys” by Rick Moody and “Girl” by […]

Clearly, no business can ever survive without customers. Thus, it is important that any company with an aim of being successful in its business operations has to satisfy its customers in order to retain them and probably get new ones. To achieve this, companies are forced to create a good working relationship with its customers, to know their expectations and endeavour to satisfy these expectations. […]

Finally, the blade deepens and hits just right, the scar of what the doubtful and painful knife has left me insecure and filled with emptiness. The sparks of love I had was weak and burning low, it soon became a weapon that only caused me harm. This body soon became an empty vessel searching for a purpose in this constant non-fiction world. Tick tock, tick […]

Relationships are an integral part of human beings especially given the fact that human beings are social beings who need love, care and recognition.  The quality of relationship couples as well as members of the opposite sex have, has been found to have an impact on one’s health (Jamieson, 1998).  Human beings show the need for affection and healthy relationships from an early age in […]

We’ve heard this morsel of wisdom for decades — effective leaders are good at managing employee expectations. It feels right, or at least intuitive. It’s simple. It makes sense. But does this advice really hold true in today’s environment? Probably not. In our modern world of complex communication, much more is needed. For decades, power was held squarely by the employers, simply because employees only had access to one […]

Introduction: This essay mainly focuses on the relationship between the change of customers’ attitudes towards and expectations and financial services sector’s respond. A review of the theoretical background of business external environment and contextual environment is represented as well to give a theoretical framework. This essay consists of three major parts. The first part refers to the competitiveness of the financial services sector and the […]