The hotel industry is a mature industry marked by intense competition. Market share increases typically happens at a competitor’s expense. Industry-wide, most growth occurs in the international, rather than the domestic arena. Though it can be difficult to find an exact definition of a boutique hotel, it is undeniably believed that atmosphere (filled with sense of intimacy) is a very significant factor. It can be […]

The Ritz Carlton runs in a way that makes every single detail about the consumer and the consumer’s needs, wants, and expectations. Every decision that they make they make with the consumer in mind. They essentially are selling unsurpassed service to their patrons. The Ritz Carlton is very well-known for providing consistent service to its patrons in each of its locations throughout the world. They […]

Institutional housekeeping= applies to housekeeping maintenance in commercial lodging establishment like hotels, resorts, inns and apparels. Domestic housekeeping= refers to housekeeping maintenance in a house. It covers bedrooms, kitchen, dining, receiving area, grounds and the surrounding areas within the house. Scope of housekeeping maintenance 1. Cleanliness 2. Orderliness 3. Sanitation 4. Comfort 5. Eye appeal- creativity 6. Safety 7. Material Control and Maintenance The scope […]

Hey Siri, fluff my pillow and make sure I’m awake at 7 a.m. for my workout. And make me a coffee at 6:55 a.m. so I can wake up to that sweet aroma, slam it and run out the door. Now, tell me a bedtime story. That’s an ambitious list of tasks for Apple’s digital assistant, but some vacationers will soon get a chance to have […]