You decide to open a hot dog stand on a street corner in Times Square in downtown NY. Customer base for this location is obviously very diverse. There will be local NY white and blue collar workers, as well as international and domestic tourists, all representing nearly every diverse culture in society. Create three Quality Service Standards that you will follow to service your potential […]

 One of the key issues facing the hospitality industry has always been “high turnover“. The majority of the employees starting out in hospitality, do so inexperienced and more often then not, in an entry level position. Therefore, it is very difficult to find “experienced” customer service oriented people….and when you do, equally difficult to keep them motivated and retained. 1) How might you go about […]

A 35 year old woman reported to the ER with severe anemia, chest pain, and fatigue. The patient completed all of the necessary admission paperwork. The patient verbally stated to the nurse that she was a Jehovah’s Witness. She also stated that it was against her religion to accept a blood transfusion. The patient’s hemoglobin was extremely low. The nurse failed to document the patients […]

Price changes can have a significant impact on the overall economy of a nation. A product experiencing price change can lead to an exponential change in the prices of related products. The price of oil provides a good example of this concept. As oil prices increase, the price of gasoline also increases. As almost all products rely on gasoline, either in the production process or […]

The first part of the project involves reviewing the list of behavioral interview questions. These are questions written by prior students, and they are provided solely as examples. You should re-write these into new questions that tap into the same competencies that the original questions were intended to measure, BUT MOST IMPORTANTLY you should turn them into questions that inquire solely about the interviewee’s usage […]

The impact of the health sector reform has been modified by its critical aspects of the health workforce, including labor conditions, degree of decentralization of management, required skills and the entire system of wages and incentives. Human resources in health, crucial as they are in implementing changes in the delivery system, have had their voice heard in many subtle and open ways reacting to transformations, […]

A potential client wants you to be the project manager for a project that involves moving to a new computerized human resource management system that supports the firm’s staffing, compensation, employee relation, and benefit functions. The client is very vague about what needs to be done for all that they know is that they do not like the current system. Identify the types of questions […]

Symbols of culture are called artifacts. Artifacts are the most visible and accessible level of culture. These include behaviors, stories, rituals (everyday practices that are repeated frequently), and symbols (e.g., company logos, company colors). For example, the president of a company volunteering at Habitat for Humanity is an artifact of culture. An example of symbols as an artifact of culture is a University’s shield that […]

Mandated Legal Requirements and Ethical Decision Making”  Please respond to the following:Read the article titled, “Sarbanes-Oxley Act: HR’s Role in Ensuring Compliance and Driving Organizational Change,” located here. You may also view the article at at http://www.section404.org/UserFiles/File/research/28_HRs_Role_In_SOX.pdf. Next, suggest two (2) actions that HR should take in order to ensure an organization’s compliance with Sarbanes-Oxley. Explain the manner in which HR policies and practices are instrumental […]

Review the article “Terminating the Employee-Employer Relationship: Ethical and Legal Challenges,” located in the Business Source Complete database of the CSU Online Library by clicking the link below: Van Bogaert, D., & Gross-Schaefer, A. (2005). Terminating the employee-employer relationship: Ethical and legal challenges. Employee Relations LawJournal, 31(1), 49–66. Retrieved from https://libraryresources.columbiasouthern.edu/login?url=http://search.ebscohost.com/login.aspx? direct=true&db=bth&AN=17091666&site=ehost-live&scope=site This article discusses how terminating the employer-employee relationship can be one of the […]