Familiarize yourself with the nine steps that Mills (2014) presents in Chapter 3, pp. 69-70, in order to complete the first three steps of your Final Project, Action Research Plan.  Follow the directions below as they differ from the steps on page 69. As well, review Mills (2014) Informed Consent and Protection from Harm in Chapter 2, pp. 32-36, in order to discuss the need for […]

Instructions: For this Assignment, you will research the differences between clinical quality and customer service quality, specifically in long-term care. ● Using the Medicare Nursing Home Compare website, research one nursing home that has a reported customer complaint. ● Provide a general overview of the nursing home (e.g., name, location, bed size, ownership, etc.) ● Discuss the overall quality of customer service offered at the […]

Select and read any one of the 13 chapters in Saner’s book, Expert Negotiator.  Then, prepare a critical summary of it and appraise its applicability to a real-world situation you have encountered or that you find through additional research.  In your introduction, present a thesis related to the content of the chapter, and then explain how the chapter is arranged to support the thesis.  Next, support […]

A firm’s human resources are the people in an organization that are crucial to its performance and the quality of work life within it. Unlike computers, human beings have the potential to grow and develop, to increase our depth, complexity and capacity over time. Human resource management can be defined as designing management systems to ensure that human talent is used effectively and efficiently to accomplish organizational […]

After reading Chapters 3 and 4, you should be familiar with the many stakeholders involved in the health care system. In the early 70’s legislation was created for the establishment of Health Maintenance Organizations (HMOs) in an attempt to reduce health care costs due to the excessive spending of the fee-for-service health plans. Considering the reason for their creation, discuss your opinion regarding why managed […]

For this week’s Discussion, you examined guidelines proposed by organizations involved in health care quality and patient safety.Whereas many of the guidelines addressed in the Discussion may be considered optional or supplementary, CMS standards (core measures) set a precedent for health care organizations throughout the United States. The “Hospital Compare” Web site presents information on quality captured for the Centers of Medicare and Medicaid Services, […]

Based on the textbook, there are two ways of combining candidates’ assessment scores so that they can be compared with one another. Discuss the multiple hurdles approach and the compensatory approach. Which approach to combining candidates’ assessment scores would you favor for choosing candidates? Why? Be certain to discuss key components used within each process. Your response should be at least 200 words in length. […]

Assume you are the Sales and Marketing Director for Sea Treasures, a small group of well-known retail stores specializing in exotic sea life and high-end accessories for aquariums.   The company has been in business for over 50 years, but the customer base is shrinking, sales are slow, and you are faced with reducing staff and closing stores.   Sea Treasures will be out of business within a […]

StopNShopToday, Inc.’s management team has implemented several of your ideas on incentive pay and is now reviewing the company’s performance appraisal forms. These appraisal forms are very old: No one remembers where the forms came from or who made them. When the annual performance appraisals window comes up each store year, managers and assistant managers cringe. This reaction does not occur because the managers hate […]

 Imagine you are selected from a large pool of applicants to participate in a distinguished conference poster session focusing on leadership strategies in action research. Your goals are to create a one page digital poster that includes three leadership and motivation themes identified from this week’s readings and your experiences, including a one-sentence explanation of each selected theme, and stating the ways leadership and motivational […]