Mini-Project Assignment #2 Strategies of Customer Relationship Management and E-Commerce
Visit websites of The Walt Disney Company https://thewaltdisneycompany.com/ and Time Warner Inc. http://www.timewarner.com/ and identify the following: 1. The major customer-related activities on both websites and how they are supported by information technology. 2. The effective e-commerce and CRM strategies, applications and services on both websites. Write a short report in APA (American Psychology Association) style on the findings of the above items 1 and […]