1. Analysis of the knowledge management at TCS using the knowledge management value chain model. *Knowledge acquire -TCS has created communities of practices (CoPs) with an animator expert in an area of knowledge to gather best practice on different area of expertise using business case documenting problem and solution. -Then TCS tried to capture technology, processes and case studies called Process Asset Libraries. So their […]

Case 2: San Francisco Public Utilities Commission Preserves Expertise with Better Knowledge Management 1. What are the business goals of SFPUC? How is knowledge management related to those goals? SFPUC is a department of the city and county of San Francisco that provides water, wastewater, and municipal power services to the city. SFPUC’s Power division provides electricity to the city and county of San Francisco, […]

Knowledge management in an organisation means to capture the knowledge that is critical to them, constantly improve it and make it available in the most effective manner to those who need it. There are two types of knowledge explicit and tacit. Explicit knowledge is a kind of knowledge that can be expressed in formed E. g following a procedure. Tacit knowledge is influenced by emotions […]

Knowledge management in an organisation means to capture the knowledge that is critical to them, constantly improve it and make it available in the most effective manner to those who need it. There are two types of knowledge explicit and tacit. Explicit knowledge is a kind of knowledge that can be expressed in formed E. g following a procedure. Tacit knowledge is influenced by emotions […]

Competitive Advantage over other firms – Unique Resources and Capabilities Bower’s Vision – Development of Unique Organizational Culture First Mover Advantage Between Marvin Bower, Ron Daniel, and Fred Gluck, who was the most effective strategic leader? Why do you think so? Upon evaluating each individual’s strategic leadership ability based upon the six elements of effective strategic leadership, we concluded that Fred Gluck was indeed the […]

Journal of Knowledge Management Emerald Article: A critical review of knowledge management as a management tool Maria Martensson Article information: To cite this document: Maria Martensson, (2000),”A critical review of knowledge management as a management tool”, Journal of Knowledge Management, Vol. 4 Iss: 3 pp. 204 – 216 Permanent link to this document: http://dx. doi. org/10. 1108/13673270010350002 Downloaded on: 23-04-2012 References: This document contains references […]

Case Study Answers A.    Case Study 1.1: Knowledge Management in Financial Services 1.                  For one of the organisations mentioned in the article, summarise how Knowledge Management is used to improve organisational performance. The case study mentioned couple of companies having made efforts towards. Skandia is one such company, in the insurance and reinsurance sector, which has successfully made use of knowledge management in sprucing up […]

Knowledge, in the contemporary business world is seen as a key resource, and it is what leads to innovation and growth. Moreover, it can be used as a means to gaining competitive advantage. In simple terms, knowledge management refers to the creating, organizing, storing and sharing of knowledge. (Nonaka, 2005) Nypro’s customer relations were managed by teams, only the manager of which was from a […]

The terms knowledge and knowledge management are such broad topics that there have no common definitions. Knowledge is something that is believed and reliable, as distinguished from information which is a set of data  arranged in  meaningful patterns. Knowledge is information combined with experience, and reflection,  integrating thinking and feeling. Knowledge management refers to a set of practices to capture and disseminate know-how among organizations […]

Introduction Knowledge itself is an abstract concept but its application can be seen in every walk of life. Knowledge and innovation go hand in hand and together they generate success for the development of any society. Knowledge accumulation creates value and it is this wealth which has transformed the agrarian societies into industrialized nations (Milner, 2000). Knowledge gives a competitive edge to companies as it […]