Problem statement: The project entitled OnLine Hotel Reservation is a web based system which facilitates online reservation of hotel accommodations from any where in the world. F a person ants to reserve his accommodation he would to know the list of hotels in the city he wants to visit,different amenities provided in each hotel the different types of rooms available,the rates of those rooms,the constraints […]

Organizational levels Top insupportableness for making organization wide decisions and establishing the goals and plans that affect the entire organization First line managers the lowest level of management, and manage the work of non-managerial employees Middle managers all levels of management between the first line level/top level of the organization The changing face of organizations and management Stable Dynamic Inflexible Few or slow changes Local […]

The term, sprecial-needs children is defined as children whose developmental and/or behavior requires help or intervention beyond the scope of the ordinary classroom or adult interactions. About 15 to 20 percent of all children in the United States will exhibit some form of atypicall development and need special services (Bee, 1995). These children include children with learning disabilities (LD), Attention Deficit Disorder (ADD) or Attention […]

The primary aim is to evaluate the Starbucks website (www. starbucks. com) and the Greenmountaincoffee website (www. greenmountaincoffee. com) to discover the major customer related activities and their support by the latest information technology. Depth evaluation of what services and functions the websites provide to the various levels of customers. The secondary research is about the e-commerce strategy models that have been adopted for effective […]

Opposite example can be constituted by illustrating the case of Pakistan Airlines. The national flag carrier of Pakistan was often facing trouble with its long hall routes. The problem grew in bigger and affected the quality of the in-flight services. The duty manager who use to prepare the roaster seem to be facing trouble with its flight attends when it was found that each of […]

John Ottersbach Info I-303 Organizational Informatics June 17, 2009 Project # 4 This is the project report from evaluating the AgCredit mini-case (Textbook pages 131-134) 1. Synopsis This case focuses on an agriculture credit and loan company whose core competency is based around its customer knowledge. The organization’s IT structure and function does not suit the business well. The current setup is not enterprise architecture […]

Designing and Managing Services Discussion Questions How do we define and classify services? How do services differ from goods? How can we achieve excellence in marketing services ? How can we improve service quality? How can goods marketers improve customer service? Slide 2 of 29 The Nature of Services 2008 – 2018 Loss of 1. 2 million jobs 2008 – 2018 Gain of 14. 6 […]

The job description is a list of particular activities or tasks an employee should undertake in an organization under the particular position he/she holds.  It is a sort of a formal statement and is highly specific to an employee in order to avoid creating confusion.  If a job description is clear, the employee can center on his goals within the organization and can succeed.  The […]

Introduction This reflective work focuses on assessing my personal weaknesses in different areas. It starts by a self –assessment of my personal development needs.The next section looks at the difficulties I experienced on various issues. Finally, the action plans for self-development in the various areas are suggested. Portfolio Section 1 Planning and personal management skills Using a paper exercise, I assessed my planning and personal […]

Guidelines for “Strategic Marketing Project” Elements: 1. Environmental Analysis (SWOT) 2. Identifying Customers 3. Competitor/Value Creation Analysis 4. Marketing Mix: The 4 P’s 5. Financial Analysis and Budget 6. Implementation and Control Plan 1. Know Your Marketplace • Strengths, Weaknesses, Opportunities, and Threats (SWOT) • Trends and changes: – Market analysis – Segmentation – Prioritizing target markets 1. Know who you are selling to (market […]