Table of contents List of figures…………………………………………………………. iii 1. Introduction………………………………………………………1 2. The Foundations of TQM……………………………………….. 2 1. Quality……………………………………………………2 2. Evolution of TQM………………………………………. 2 3. Relevance and practice of TQM…………………………………3 4. Costs of quality…………………………………………………. 6 5. Quality standard and Awards……………………………………7 6. Implementation of TQM………………………………………… 8 1. Key elements of TQM……………………………………9 2. Implementation issues……………………………………12 7. Conclusion………………………………………………………12 Appendix……………………………………………………………. 3 Bibliography…………………………………………………………14 ii List of Figures 1. Foundations of TQM………………………………………………. 4 […]

Introduction Toyota is one of the world’s largest automobile manufacturers, selling over 9 million models in 2006 on all five continents. A Top 10 Fortune Global 500 enterprise, Toyota ranks among the world’s leading global corporations and is proud to be the most admired automaker, an achievement the company believes stems from its dedication to customer satisfaction. Toyota has been shaped by a set of values […]

JUST-IN-TIME Production and TOTAL QUALITY MANAGEMENT Introduction In today’s competitive world shorter product life cycles, customers rapid demands and quickly changing business environment is putting lot of pressures on manufacturers for quicker response and shorter cycle times. Now the manufacturers put pressures on their suppliers. One way to ensure quick turnaround is by holding inventory, but inventory costs can easily become prohibitive. A wiser approach […]

Total Quality Management Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services with the purpose of satisfying their needs. Total Quality Management is an approach where processes are done right and defects are eradicated. It involves management and employees in the continuous improvement of the production of goods and services. Processes […]

Available online at http://www. journalcra. com INTERNATIONAL JOURNAL OF CURRENT RESEARCH International Journal of Current Research Vol. 3, Issue, 3, pp. 149-153, March, 2011 3 ISSN: 0975-833X REVIEW ARTICLE TOTAL QUALITY MANAGEMENT IN EDUCATION 1Jayakumaran, M. and 2Manoharan, C. 1Department of Management Studies, Kalasalingam University, Virudhunagar (Dt. ) Tamil Nadu, India 2Department of Education, Bharathiar University, Coimbatore, Tamil Nadu, India ARTICLE INFO Article History: Received […]

Abstract A number of bankers hold the school of thought that banks fall under the finance industry instead of the service industry. In consequence, the competition is more inclined to financial prowess rather than service quality. The banking and financial institutions devote their resources, system, time and people more on managing the cash and the assets instead of managing customers and service. The procedures and […]

Total Quality Management – MGT510 VU Lesson # 01 OVERVIEW OF QUALITY MANAGEMENT PROFESSIONAL MANAGERIAL ERA (1950) In our present age of market driven capitalism and futuristic knowledge driven economic markets, the decision are made and the trends are set by the professional managers. Unlike their predecessors, the captains of today’s business do not own their own companies. They must know the whole business but […]

Until the industrial revolution in the mid 18th century, most goods were custom made. Industrialisation brought about a fundamental shift from cottage industry production to large scale manufacturing. Simultaneously, industrial activity underwent extensive mechanisation. As explained by Ho, ‘craftsmen were diminishing and being replaced by mass production and repetitive work practices.’ The aim with the new industrial era was to produce large numbers of the […]

Contents Introduction Total quality management is globally recognized system to review and control the overall quality of any organization. It can also be called as a philosophy which supports the quality management procedure of organizations including such benefits as improving overall customer satisfaction, enhancing employee motivation, reducing wastage of resources, developing the service and product quality and maintain a growing performance of the organization. TTS […]

  Total quality management summarizes the essential points in managing a business effectively. Effective business management means providing excellent service or products to the consumers, maintaining good atmosphere among workers and making the business dynamic and growing. Dr. W. Edwards Deming can be considered as the one who started this concept.  He began the idea by changing a lot of beliefs and philosophy in business […]