Emotional Intelligence only for Astro-tutor

I worked as a reservation agent at Fairmont hotel in Saudi Arabia. My task was to answer and make reservations through phone calls. There was this one situation when a coworker insulted me using invasive choice of vocabulary that is not acceptable to be used in a civilized society. As an act of defense, I transferred the customer I was serving to another line and left my cubical to file a complain against her. Therefore, we were directed to meet the vice president of the human resource department for an investigation. The vice president was direct, forward and always having eye contact. He requested from us to restate our parts of the incident. I realized that he was studying our body language and facial expression .the sad part was that my coworker was denying ever insulting me. This kind of act made the way for the vice president to know the truth and resolve the conflict a little bit complicated. However, he proved to me that he was a great leader because from my point of view he already knew who was dishonest.