Your company, PolicyPlan Insurance

Services, is a 120-employee insurance claims processor based

in Milwaukee. PolicyPlan has engaged Midwest Sparkleen for

interior and exterior cleaning for the past fi ve years. Midwest

Sparkleen did exemplary work for the fi rst four years, but aft er a

change of ownership last year, the level of service has plummeted.

Offi ces are no longer cleaned thoroughly, you’ve had to call the

company at least six times to remind them to take care of spills

and other messes that they’re supposed to address routinely, and

they’ve left toxic cleaning chemicals in a public hallway on several

occasions. You have spoken with the owner about your concerns

twice in the past three months, but his assurances that service

would improve have not resulted in any noticeable improvements.

When the evening cleaning crew forgot to lock the lobby

door last Th ursday—leaving your entire facility vulnerable to

theft from midnight until 8 a.m. Friday morning—you decided it

was time for a change.

Your task: Write a letter to Jason Allred, owner of Midwest Sparkleen,

4000 South Howell Avenue, Milwaukee, WI, 53207, telling

him that PolicyPlan will not be renewing its annual cleaning contract

with Midwest Sparkleen when the current contract expires

at the end of this month. Cite the examples identifi ed above, and

keep the tone of your letter professional.