The first set of the new product is scheduled to ship next week as part of a large-scale promotion. Fred, the product engineer, just came to you looking panicked. He was holding the box in which the product is shipped to the home sales representatives. (The packages going to the end-consumers will be inside the boxes.) He pointed out a blatant spelling error in the outer packaging. He is appalled at this error and feels that this will significantly reduce the quality of the product. Henry threatens to take the error to the CEO of Winsome if you don’t promise him that the error will be fixed before any product is shipped next week.
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