Ai . Explain three differences between a working relationship and a personal relationship.
-In a working relationship I am unable to express my opinions in an argumentative way. I must stay professional at all times which mean’s no confrontational behaviour and also take other people’s opinions into consideration. However, in a personal relationship I am able to express my opinions and values however I wish to, as I am able to be confrontational. -In a working relationship I am unable to express my emotions, as it is important to be professional, and by showing my emotions could easily effect my work and more importantly this could affect the service users.
Whereas in a personal relationship I am able to express my emotion however I wish to, as there are not boundaries that I have to stick to. -In a working relationship my conversations are more businesslike and very polite to everyone. On the other hand, my personal relationship talks are much more varied as I again have no boundaries I must stick to.
Aii. Give two examples of different working relationships in an adult social care.
-One of the relationships is with my team. In that forum each team member shares information about their role and whether they believe that the care plan is that of effective or not. If there is a problem with the care plan that a member of the team is unhappy about then a solution set is often proposed at the time efficacy is reviewed. This type of relationship is fairly formal and the meetings are routinely scheduled unless a problem is arises in that case the meeting will be brought forwards.
-Another relationship is one that I have with the person that I am caring for. This type of relationship in on a one to one basis, which acquires me to listen and observe whilst delivering all types of care. I will have conversations with the service user and ask general questions such as how they are feeling? And is there anything they need? Etc. This type of relationship I believe is the most important as the model used in adult social care is person-centred.
Aiii. Explain why it is important that social care workers work in partnership with individuals using the service and their family.
-It is extremely important that you work in partnership with your colleagues and all other people that are involved it the care of the service users, this includes carers, doctors, nurses, social workers, advocates, families, health professionals and many more. Everyone that is mentioned above will be able to provide each other with useful information to support you in your work and may be able to provide information to support them in being part of the individual’s lives. For example if there are communication difficulties between the carer and the service user. A carer could approach a family member who will be able to share information about how you can best communicate and care for the service user.
Aiv. Identify three ways of working that can help improve partnership working.
-Communication is am immense part of improving partnership working, having effective communication with your colleagues, will increase your work rate to a much higher standard. -Making sure that everyone values each others contributions as this is extremely important for improving partnership working. Taking into account everyone’s ideas of different strategies to completing the work, putting everyone’s contribution together and deciding with order to try each strategy in. Again this will help improves partnership working massively as everyone will feel part of the team. -Trust and respect is another important part of improving partnership working. Trust and respect isn’t only towards the people you work with but the people that are under your care. It is important to trust who you are working with and also to gain the trust and respect from the service users.
Av. When people with different views and expertise are working together, they may disagree about the best way forward. Identify five different skills or approaches that might help resolve conflict.
-It is important to listen and take in what other people have to say, even if you don’t agree, you will then have your chance to put your point across and come to a mutual agreement between you. -Staffs that are working together may not see eye to eye, however it is important to put your differences aside and concentrate on what has to be done to help best care for the service user. A way to improve this would be to speak to your manage about the problem you have, organize a meeting with your manager and the staff member and hopeful the problem with be resolved. -Another way to help to helping resolve conflict is to be prepared to involve others for support.
For example if you are struggling to make a decision on how it is best to care for the service users, ask another member of staff for some advice and together come up with the best way to care for the individual. -Putting other peoples options and alternatives into consideration is also another way off resolving conflict. For example if you have an idea of a way to approach a service user and it doesn’t work, don’t just dismiss someone else’s alternative, keep trying different ways until you find one that works.
-Always identify the positive aspects of whatever you are doing, this will resolve conflict massively, for example, when looking after a challenge and behaviour service user, there will be times when you feel there is nothing else we can do to calm the service user down, always look at the positive aspects of it, don’t start shouting or raising your voice, stay calm and eventually the service user will calm down and start to relax.
Avi. Explain two ways you could obtain support and advice working in partnership and resolving conflicts.
-If there were any problems about working in partnership or resolving conflicts the first person that I would speak to would be my manager. I would have the support and guidance from my manager that would hopefully resolve any problems. -I would also read through the polices and procedures about partnership working, which would hopefully give me the help and information that I need to solve any problems i was having.
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