Hiring Customer Service Professonials

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 One of the key issues facing the hospitality industry has always been “high turnover“. The majority of the employees starting out in hospitality, do so inexperienced and more often then not, in an entry level position.

Therefore, it is very difficult to find “experienced” customer service oriented people….and when you do, equally difficult to keep them motivated and retained.

1) How might you go about finding the right person for the right “customer service” position (remember, these are the people directly talking to your customers, so this process is crucial to the success of your business)?

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