HR discussion

Resolving inbound and outbound calls on a daily basis the customer service representative will be in a ready status 85% of their available daily work time to be determined by logging in and out of the call system on a daily basis. On the contrary, if the system malfunctions an individual would be distress, as a result, of the deficiency and  malfunctions which will acquire the measure to be contaminated and the performance standard will not be accurate and to document an individual is available 90% of the time would be inaccurate. On the other hand, the process of work performed daily and logging the items of work completed before the end of the shift would be adequate when evaluating an employee performance. The requirements of quality service goals is important to the business; to examine the customer services quality of service the manager is responsible for monitoring a percentage of calls on a monthly basis. To ensure that the representative is meeting the quality standards created within the department and not relying solely on the reviewers point of view. In my past evaluations, I believed to have exceeded the expectations within the departmental goals year after year; however when I moved on to other departments within the company and I acquired additional skills and abilities, but was not awarded in the same manner of my previous position which did not make sense to me, but I remained positive, motivated, and always performed my best, and managed to receive a company-wide bonus.