What is your willingness-to-listen score? My willingness to listen to score is 52/75. What feedback did you receive from the quiz? The feedback I received from the survey seems to be right on. I have learned, for example, jumping into conversations to present my views rather than wait and risk forgetting what I wanted to say. My answer was sometimes, but my answer was supposed to be never. According to the active listening survey, being an active listener one will always re frame from interrupting when someone is speaking.

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Based on Bevan and Sole, describe active empathic listening.

According to Bevan and Sole (2014). Active empathic listening is when a “listener is genuinely focused and emotionally involved in a particular interaction and when this “involvement is conscious on the part of the listener but is also perceived by the speaker.”

How can you use active empathic listening to help you improve your communication both in your personal interactions and in the workplace? Please provide examples to illustrate these points.

Look at the person instead of worrying about other people that may be around. Show your undivided attention by nodding your head or raising your eyebrows. Make sounds that indicate attentiveness. When one is only just listening, we are communicating, which is Non-verbal communication. There is no need to agree or disagree with what is being said or even to evaluate the statements that are being made at any moment. An active empathic listener can just receive the message without the need to judge or respond with their bias. An active empathic listener is by far therapeutic for someone struggling with a problem, as it allows them to solve their difficulties in the company of a caring listener.

Bevan, J. L., & Sole, K. (2014). Making connections: Understanding interpersonal communication (2nd ed.) [Electronic version]. Retrieved from

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