Leadership Case study

Eileen Nolland works for a small company that employs twelve people who all work in the same office. She is responsible for various duties ranging from answering phones and entering orders into the system to tracking inventory and updating client files. She performs many of these duties as a back-up for other colleagues. Over the years she has worked herself into a position as “the go to person” for her boss, Jack Barns. Eileen has made quite an effort to gain Jack’s confidence. She handles the sales staff commissions and employee benefits, and makes most of the purchasing decisions for the office. She is often found sitting in Jack’s office, doing her daily work and chatting with Jack about both work and personal issues.

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