Philip Morris International Cigarettes company

1 Select a process within a productive or service organization.
– NOTE: you should to provide the narrative of the selected process (i.e. step by step
detailed activities / tasks / control of the selected process.
2 Complete the data collection template provided.
3 Model the AS-IS process flowchart within the selected process using the indicated /
appropriate symbols.
4 Identify and describe (in detail), at least, 3 problems in the AS-IS process flowchart
5 For each problem identified, describe (in detail), 1 improvement opportunity (3 in total, 1
for each problem).
6 Model the TO-BE process flowchart (that is, the AS-IS process flowchart, but including the
improvement opportunities identified in point 5).