Aligning the company planning statements and SMART goals with the customer service plan (see the customer service plan Learning Activity) ensures that the business has a viable, aligned and consistent plan for customer service. The customer sees the company in a consistent manner and is better able to align their own values with the company culture as a result. Use what you have learned in the Learning Activity as well as the Reading this week to analyze a company’s mission, vision and values statement and goals.
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