Subject : Electronic Health Records and Medical Office Procedures

In the medical office, you will need to create different types of letters and correspondences to communicate with your patients. Memorandums (memos), agendas, and business letters are some of the types of correspondences you may create. As a healthcare provider, it is important that the information in those correspondences is accurate, free of spelling and grammatical errors, and clear. You will need to create letters for patients who missed appointments, to reschedule and cancel appointments if you cannot reach the patient by telephone, to give instructions for pending lab tests and for specialty procedures and minor surgeries, and to provide termination of cases. You will also need to create correspondences for upcoming staff meetings, for changes that would be occurring in your workplace, and for upcoming events for staff and patients. Remember to sign all business letters with a handwritten signature when you are working in an ambulatory care setting.