Switching Gears

Switching Gears: Enterprise Information Management & Virtual Workflow Process Mapping & Redesign

The owner and chief executive officer (CEO) of “Just-In-Time Staffing” a mid-size healthcare staffing agency has decided to restructure the company to expand the ability to meet the staffing needs of today’s HIM department that is virtual and of the enterprise information management (EIM) landscapes at the start of the next fiscal year. A HIM consultant was hired to restructure the seven identified HIM and/or related healthcare positions conducive to a virtual and EIM environment. Create a macro-level (one-page) workflow process redesign depicting each position. Submit one (1) single Microsoft Word document.

The final product to submit is a total of four (4) macro-level (one-page each) workflow process redesigns that includes the following:

Perform research to identify trending HIM and/or related healthcare positions that are conducive to a virtual and enterprise information management environment
Using the link https://www.healthit.gov/sites/default/files/workflow-process-mapping-for-electronic-health-record-ehr-implementation.docx to access the Workflow Process Mapping for Electronic Health Record (EHR) Implementation as a guide in order to redesign a one (1) page workflow process for each position
Using the link https://www.healthit.gov/sites/default/files/workflow-process-mapping-for-electronic-health-record-ehr-implementation.docx to access the Workflow Process Mapping for Electronic Health Record (EHR) Implementation as a guide in order to redesign a one (1) page workflow process for each position
Construct a macro-level workflow process redesign for each position using the National Learning Consortium Five (5) Step Process:

Step 1: Determine Boundaries

Where does the process start? (beginning step)
Where does it end? (last step)

Step 2: Who are the Customers of this Process

Internal and/or External

Step 3: Map Out the “As – Is” Process

Current state of the process
Write one step of the process on each rectangular post-it note
Place these on the map in chronological order (working from left to right or top to bottom)

Step 4: Analyze the “As –Is” Process

Places where work can pile up

Place these on the map between the steps (or on the steps) where the process queues
Document all the ideas of how to improve the process
Place a √ on the steps that require a check/review
Note all the Forks
Count the number of steps, handoffs, checks, queues, and forks

Step 5: Create the “To Be” Process

Using the LEAN Methodology as outlined in the above link, identify and explain the removal of any potential waste along with the strategy to reduce waste as it relates to repetitive tasks, time and resources

References:
Health Information Management 2025:http://library.ahima.org/xpedio/groups/public/documents/ahima/bok1_049692.hcsp?dDocName=bok1_049692 

Workflow Process Mapping for Electronic Health Record (EHR) Implementation:https://www.healthit.gov/sites/default/files/workflow-process-mapping-for-electronic-health-record-ehr-implementation.docx

Analyzing Workflow for a Health IT Implementation:http://library.ahima.org/xpedio/groups/public/documents/ahima/bok1_036563.hcsp?dDocName=bok1_036563