UNIT VII MHR ESSAY 6451

 
Review the case study below, and answer the questions that are  provided.    Provide complete and detailed responses to each question. Your paper  must be    at  least three pages in length. 
The Closing and Relocation of a Call Center 
In this case study, you are the regional human resource director for a    Fortune 500 company. You receive an unexpected visit from your vice president    of  human resources (VP of HR), who informs you that there is a reorganization    taking place within your company. He starts by explaining that the president of    the company has decided to retire after 28 years, and the new president has    decided to move the current headquarters from the Northeast to Texas. No    business reason was provided. There will be almost 1,000 employees redeployed    since the company has existed in the Northeast for more than 75 years. This    information will be released to employees within the next week. The call     center—with more than 500 employees, including your office that is located     within it—will also be relocated to another southern state. All employees will     be offered their current positions and a relocation package if they wish to     move. Those who do not want to relocate will be given a severance package with     outplacement services provided. 
Mr. Davis, your VP of HR, is aware that you hired most of the individuals    working in the call center and that you are very familiar with the culture and    employee status. This news will be devastating to the employees  because they    have made this the most productive and efficient call center within  this    global  corporation. Mr. Davis came to get your advice on how to best handle     the  communications plan for announcing this news in your region. 
Mr. Davis has taken care of notifications to the state and federal    government (i.e., the 60-day notice required according to the Worker Adjustment    and Retraining Notification [WARN] Act, which announces that the business is    relocating and that employees will be redeployed). From previous experience,    Mr.  Davis shares with you that you will be contacted by the state to set up    meetings  so that the state may address all of the employees concerning the     state  benefits and services available to the employees. 
Mr. Davis shares two important messages from the new president: (1)  Although   this news may be unsettling to many employees, business must be  conducted in    the same professional manner as always, with the least amount of  disruption;    and (2) whether the employees decide to relocate or not, while they  are    employed, they must maintain productivity levels, and their metrics will be     monitored as usual. 
Mr. Davis informs you that Mr. Woods, senior vice president (SVP) of  the    region, who is responsible for the call center, is being told of this    reorganization via a conference call with his boss on the West Coast and the    president of the company. Mr. Woods will be joining you and Mr. Davis to plan    the communications shortly. Mr. Davis wants to get a head start on planning    with  you because he has a flight scheduled back to headquarters that     afternoon. 
You begin to outline a plan for the communications strategy; for example, you   include information that will assist Mr. Woods in preparation for his meeting    with his direct reports where he will deliver the news. Other questions you    think about during the development of the outline are as follows: What    information will Mr. Woods give to his direct reports this afternoon, and what    will he give them to share with their managers and employees? Mr. Davis sees    your outline, and he encourages you to develop your outline into a    communication  plan/plan of action and to continue to share it with Mr.  Woods.     
Before  Mr. Davis leaves for the airport, he asks you to report back to him    with any  issues or difficulties you are experiencing with employees. Mr. Davis    also asks  that you report the following information to him: How many   employees   do you  think will want to relocate? What do they want to know  about  the new   location?  What can he do to help answer these questions for  the  employees?  What  can he do  to assist you with the communication plan or  any  activities  you  plan  within the next 60-day period? Mr. Davis gives you  all of  his contact  numbers  and reminds you that he is available to you for  questions  and concerns   at any  time. 
Analyze  the information presented in this case study, present your    communication plan,  and answer the questions below. Your  case study paper    should be at least three pages in length and should follow APA guidelines. 
Your communication plan should address the following questions: 

                                                                     What            are your concerns? For example, how will you motivate the employees to        stay     throughout the 60 days if they have other job offers? How will    you     motivate     all employees to maintain their productivity levels?  
In the article “Semper Fidelis! A Recipe for Leading Others,” which is            part of your Required Reading for this unit, Aubrey Daniels describes how    a         person earns leadership status and explains the importance of    positive         reinforcement. How will your plan help you to establish    yourself as a   positive       reinforcer? 
What leadership style does Mr. Davis exhibit? 
Propose at least three leadership theories that could be applied to this            situation. How will these theories advance or affect employee    motivation?           

You are required to incorporate information from at least three sources in    the required reading for the unit as well as two additional sources in your    response. All sources used must be referenced; paraphrased and quoted material    must have accompanying citations and references. Your paper should be formatted    in APA style to include a title page and reference page.  
Resources
The following resource(s) may help you with this assignment.   

Citation Guide
CSU Online Library Research Guide
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