Week 6 – Discussion Board – Delivering Bad News

Free Sample

Watch the video clips below on delivering bad news. Based on what you learned in Chapter 11, what concepts could have been leveraged and how could these messages have been delivered more appropriately? What emotions were tapped into? Were these messages direct or indirect? Address each question in its entirety and provide an example of how the message could have been delivered in each video.

Watch Video

Breaking bad news .. greys anatomyYouTube URL: http://www.youtube.com/watch?v=eEZOlmAdY4c
Dr. Isaac Cross, a surgical intern at Grey Sloan Memorial Hospital, delivers bad news to a family member — The introduction to what the Chief calls the 4Ls (Location, language, body language, and leave).

Watch VideoHow to Deliver Bad News at Work
YouTube URL: http://www.youtube.com/watch?v=z6pRXVbhlJk

Watch VideoAwkward Performance ReviewYouTube URL: http://www.youtube.com/watch?v=gdp4sPviV74

These videos are a little over the top but drives home the point of the importance delivery and confidentiality.

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