A colleague reaches out to you requesting information on a client. You do not have a lot of information, as you have only interviewed the client one time. They are working with the client’s spouse, who is also seeking help from your agency. Your colleague asked if you could just send over what you have and it’s just for her purposes. It won’t be shared with her client. Since it won’t be shared beyond your colleague, you send it along via fax, that is only located in her office and others do not have access to it.
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You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.
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