Thomas Friedman in his best selling 2005 (with updates in 2006 and 2007) book, The world is flat: A brief history of the twenty-first century, argues that globalization has fundamentally changed the environment in which firms and even whole countries must compete. By “flat” he means that the playing field is essentially level; work that was once the province of one country can now easily be done in many places around the world. He notes that over 400,000 U.S. tax returns were prepared in India in 2005 or that many companies have outsourced customer service to Ireland and India.
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