Imagine a customer service call center has recently hired you, as an HR advisor, to make recommendations to their organizational development and training program. The call center’s profit margin has been low and many employees quit after 1 year. The employee who has worked longest has only been there for 2 years, and he is looking at other job markets. You observe employees in their activities and notice that many do not see a future at the call center. Many new hires complain about the lack of a training class. The only training involves them observing another employee for 3 days; afterwards, they are expected to begin working with customers on their own and to be familiar with the database. Customers also complain that representatives are rude, impatient, and confused when answering questions.
Delivering a high-quality product at a reasonable price is not enough anymore.
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You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.Read more
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Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.Read more
By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.Read more