Research an agency that employed a CRM program in a similar or different way than was identified in the aviation article from Week 2. (This can be your current employer, any organization you are familiar with, or an organization you research as an outsider.) The article is linked in the week 2 paper assignment description. It defined CRM as “using all available sources — information, equipment and people — to achieve efficient operations.” You are no longer talking about aviation in this assignment, but can use any type of industry (see examples in article). You also do not need to choose an organization that specifically calls their process CRM: just describe their process of using “available sources — information, equipment and people — to achieve efficient operations.”
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