Types of Service Failures in Online Shopping In this report service failure experiences have been demonstrated and examined by application of service quality and customer satisfaction theory. Also identification of different kind of complaints has been made along with proposal of recovery program and strategy for the discussed incident. Lastly some recommendations to retain and improve customer loyalty have been made to facilitate better service […]

Overview of Amazon Amazon Inc. is a behemoth player of ecommerce industry and it was founded in 1994 by Jeff Bezos and its headquarters is situated in Seattle, Washington. In past few decades, organization have marked its presence in most parts of the world and in consideration to this, organization have reached on the peak position in terms of the largest online retailers in the […]

Pre-writing Planning: Concept/Mind/Idea Map   (Fig 1: Concept/Mind/Idea Map of E-Commerce and M-Commerce Applications) E-Commerce or Electronic Commerce could be defined as the process of purchase, selling and exchange of services and goods with the help of computer networks or the Internet. M-Commerce or Mobile Commerce could be defined as the combination of e-commerce strategies and mobile computing technologies. The transactions based on M-Commerce could […]

Categories of Trade Components International trade is the interchange of goods and services between individuals, organisations or governments across national boundaries (Robinson and Balassa, 2018). Trade components have the following categories: Consumer goods: final goods ready for consumption. They include automobiles, clothes, household electronics and furniture Capital goods: used for production of consumer goods or services. They include machinery and fittings Services: they include, payment […]

Inditex Profile A multinational corporation is a company that has other assets in another country(s) other than its mother company in the home turf. By assets, the reference is factories and offices which are coordinated by a main head office for efficient global management. Perlmutter, (2017). Given that the world has become a global village, it has made it quite easy for companies to expand […]

Historical Use of Honey as a Wound Treatment Substantial amount of historical evidence reported that use of honey as a treatment for wound amongst ancient Egyptians as well as for the duration of the world wars by field nurse. After the penicillin discovery and subsequent antibiotic insurgence, honey became ignored as a treatment for wound. In the year 1999, in Australia, honey was recorded as […]

Uber’s Expansion into Russia The article reports that in 2017 Uber merged its Russian assets with Yandex Taxi. Uber is an international technology platform that connects drivers-partners and the riders: an idea that was funded by two innovates. Garret Camp and Travis Kalanick met in 2008 in an annual LeWeb conference for startups and thought about how to crack the horrible taxi problem in San […]

Introduction to Telstra and recent developments Founded in 1 July 1945, Telstra is one of the biggest Telecom operators in Australia. As a matter of specification, it deals with the provision of mobile, internet access, television and other services. It is one of the ASX listed companies with the headquarters in Melbourne, Australia. According to the annual reports of 2017, the total revenue is 2600 […]

About Natural Food Evolution This paper deals with the company Natural Food Evolution, Australia along with its various marketing aspects. NFE is an organization, which is famous for producing the natural food products as well as beauty products. The quality of the products is very high and the customers are satisfied with the products. The founder of this organization is Rob Watkins. This company produces […]

Early Life and Immigration The responsibility of caring for a person if alters among various service providers in different locations, based on the person’s changing conditions and relevant care needs, it is termed as transfer of care. If not approached properly, it leads to adverse events that pose a negative impact on the people and the service provider system as well. Collaboration among all the […]