The concept that just sticks out to me is that of nonverbal language. There are so many cases in what we have to work with as nurses and leaders. To get the language of the nonverbal to be heard and needs to be met. On page 216 talks about resisting distractions. This is very challenging for nurses due to the fact that we are always assessing any situation. As leaders, we need to be made as role models for the workers to actively listen without distractions. Cell phones, work phones, emails, charting, all fall under the category of distractions. Ours is a noisy age. People are distracted not only by what they hear but also by what they see. Poor listeners tend to be influenced readily by all types of distractions, even in an intimate face-to-face situation. Often they create distractions themselves by tapping feet, drumming fingers, clicking pens, and using electronic devices (Manning & Curtis, 2018).
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