Organizational Development

You have just graduated from your program at the University of the Rockies. You have been hired for a position in Organizational Development in the Training and Development Department at Pikes Peak Manufacturing Company (PPM). PPM is a $400 million company that is in the business of manufacturing plastic parts. Corporate headquarters is in Colorado Springs with three manufacturing plants; one in Dallas, Texas, one in Mexico City, Mexico, and one in Huntsville, Alabama. The CEO of PPM has been pleased with the overall performance of the company, even in these tough economic times. However, after reading numerous books, such as the Wisdom of Teams by Katzenbach and Smith and Group Dynamics for Teams by Levi, and attending a high level executive training program, she has decided that PPM can enhance customer value by creating a more team-oriented culture. Although there have been pockets of team success, especially in the manufacturing plants, the CEO still believes that the company functioning fully in a team culture will produce a higher level of customer satisfaction through creativity, higher level problem solving, and synergy. Some of PPM’s cultural highlights are: